Shared service centers, customer experience setup, vendors, KPIs, transition.
Why BPO & Operations Support Matters
- Ensures smooth setup and transition of critical business processes
- Provides cost-effective and scalable operational models
- Delivers customer experience operations with multilingual coverage
- Establishes measurable KPIs and SLAs for ongoing performance
Why BPO & Operations Support Matters
- Ensures smooth setup and transition of critical business processes
- Provides cost-effective and scalable operational models
- Delivers customer experience operations with multilingual coverage
- Establishes measurable KPIs and SLAs for ongoing performance
What We Deliver
- End-to-end setup of shared service centers and BPO functions
- Location strategy: Athens, Thessaloniki, or hybrid models
- Vendor selection for facilities, IT, and CX operations
- Operational playbooks, SOPs, and training materials
- SLA and KPI frameworks tailored to your industry
- Workforce management: shift planning, hiring waves, multilingual support
- Information security and compliance controls
What We Deliver
- End-to-end setup of shared service centers and BPO functions
- Location strategy: Athens, Thessaloniki, or hybrid models
- Vendor selection for facilities, IT, and CX operations
- Operational playbooks, SOPs, and training materials
- SLA and KPI frameworks tailored to your industry
- Workforce management: shift planning, hiring waves, multilingual support
- Information security and compliance controls
Our Process & Timeline
- Detailed roadmap from initial planning to go-live
- Build-operate-transfer models for scalable growth
- Continuous performance monitoring and reporting
- Hands-on coordination with HQ stakeholders
Our Process & Timeline
- Detailed roadmap from initial planning to go-live
- Build-operate-transfer models for scalable growth
- Continuous performance monitoring and reporting
- Hands-on coordination with HQ stakeholders
Tech-Enabled Delivery
- Digital toolstack for CRM, telephony, WFM, and QA
- Cloud-based dashboards for KPI and SLA tracking
- Secure access controls for remote or hybrid teams
Tech-Enabled Delivery
- Digital toolstack for CRM, telephony, WFM, and QA
- Cloud-based dashboards for KPI and SLA tracking
- Secure access controls for remote or hybrid teams
Who We Serve
- Global companies establishing shared service centers in Greece
- BPO providers expanding into the Greek market
- Customer experience and back-office operations with multilingual needs
- Scale-ups looking for lean operational hubs in Europe
Who We Serve
- Global companies establishing shared service centers in Greece
- BPO providers expanding into the Greek market
- Customer experience and back-office operations with multilingual needs
- Scale-ups looking for lean operational hubs in Europe
Why POD Professional Solutions
- Proven expertise in BPO and SSC setup for international firms
- Multilingual talent pool management (EN/DE/EL and more)
- Strong vendor and facilities network in Greece
- Detail-driven approach ensuring smooth transition and compliance
- Capability to scale operations rapidly and sustainably
Why POD Professional Solutions
- Proven expertise in BPO and SSC setup for international firms
- Multilingual talent pool management (EN/DE/EL and more)
- Strong vendor and facilities network in Greece
- Detail-driven approach ensuring smooth transition and compliance
- Capability to scale operations rapidly and sustainably
Q&A
General Questions about Entity Setup & Business Foundation
Athens and Thessaloniki are the most common choices, but we advise based on talent availability, costs, and connectivity.
Setup & Operations
Need help? Feel free contact us
Our mission is to empowers businesses off all size in an businesses.
