Trainer Call Center – German-speaking (On-site)

Our international client, a leading provider of customer care solutions with operations across the world, is looking for a German-speaking Trainer to join their team in Greece. In this role, you will guide and coach new and existing employees within the telecommunications field, helping them develop customer-focused communication skills and achieve excellence in every interaction. This is a long-term opportunity within a supportive, international environment.

Key Responsibilities 

• Conduct comprehensive training sessions for new hires and existing employees.
• Design, evaluate, and optimize training and coaching programs.
• Support and mentor teams to enhance customer service quality and performance. 
• Develop engaging, interactive training materials and methods.
• Deliver constructive feedback and monitor individual progress. 
•  Contribute to a culture of learning, collaboration, and continuous improvement.

What You Bring 

• Excellent German language skills (C1 level) and good command of English.
• Previous experience as a Trainer or Coach in a call center or customer service environment. 
• Confident presentation skills and creativity in knowledge delivery.
• Strong organizational, interpersonal, and communication abilities.
• Methodical approach and strong sense of responsibility.
• Customer-centric mindset and ability to inspire and motivate others.
• Proficiency in common PC applications and digital tools.

What’s Offered / Why Apply 

• Permanent employment contract from day one.
• Competitive monthly salary with long-term stability.
• Modern, dynamic work environment in an international setting.
• Ongoing professional training and career development opportunities.
• Flexible conditions supporting work–life balance.
• Collaboration with an experienced, cross-border team.
• Private health and life insurance.

Why Apply via Power of Detail

Power of Detail Professional Solutions connects multilingual professionals with reputable international employers in Greece. We ensure a confidential, transparent recruitment process, supporting you every step of the way toward your next career milestone.

How to Apply

If you’re a people-focused Trainer ready to make an impact in the telecommunications sector, apply today with your CV in English or German and start your next chapter in Greece.

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